Forgotten Password

Updated over a week ago

1 min read

Rules

 

  • A user can get to this screen by clicking the "Forgotten your password" link at the bottom of the Sign In screen
  • User needs to provide the email they use for signing in to Willow360
  • If the email account provided is valid, an email with instructions on how to reset the password is sent
  • The email contains a Reset Password Now button that is valid for 30 minutes from issue
  • When a user clicks the button in the email, they will be redirected to the Set Password screen
  • If a user is blocked because they tried too many times to sign in using the wrong password, using Forgotten Password to reset their password will re-activate their account
  • If you receive a reset password email when you did not use “Forgotten your password”, you can safely ignore it
  • This screen is translated into supported languages by this rule.

 

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