For every new user of the system, we provide help in the form of dialog videos and explanations on top of Willow screens
We provide these explanations for new features too, usually in the place where the new feature appears
As soon as a user watches a tutorial, it disappears for that user
Tutorials are different for different types of users, e.g. an administrator will have different tutorials from a regular user. Tutorials are based on what that type of user can see and do in Willow.
In the bottom right of the admin part of Willow, we show the Help Center icon, where Willow users may find links to the helpful Willow content
We use Product Fruits third-party service for this functionality. It allows us to make tutorial changes live, without changing and redeploying Willow code.